Customer Service in Logistics: Its Effect in the Industry
7 Effective Strategies To Enhance Customer Service in Logistics Your provider should work to recover a failed shipment or find temporary warehousing solutions until it can be delivered. When properly implemented, a customer service culture can be the difference between delivery success and failure. Customer service in logistics is an often-overlooked aspect of a provider’s capabilities. This section discusses varios models that formulate the theoritical relationship between sales/revenues and services. In some cases, sales–service relationship for a given product may deviate from the theoretical relationship. Other topics include order cycle…
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